Mission and strategy

Alliander develops and operates energy networks. Through our cables and pipes, over three million Dutch households and companies are supplied with electricity, gas and heating. We operate a 90,000km electricity grid and a 40,000km gas network, and we take great pride in our networks being among the world’s most reliable. Our 7,000 colleagues make sure the lights are on, homes are heated and businesses can keep operating.

Our mission

We are driven by the social importance of keeping energy reliable, affordable and accessible for everyone.

  • Reliability

    Our customers need to be able to rely on maximum safety and continuity in their energy supplies, 24 hours a day, 7 days a week. This is what drives us to put safety first in our working practices and try to avoid planned and unplanned energy outages as much as possible.

  • Affordability

    We want our customers to pay as little as possible for their reliable energy supply, and so we work ceaselessly every day to improve the effectiveness and efficiency of our operations.

  • Accessibility

    Our customers need to be able to make their own energy choices. This is why we enable customers to choose their own supplier and service providers and to feed power back into the grid. Plus, we actively help customers switch to renewable forms of energy.

The world around us is changing rapidly and the energy transition is in full swing. Wind turbines, solar panels, EV charging stations, heat pumps: the Netherlands is switching to an energy system with large volumes of locally generated power and more different kinds of energy. As a result, gas networks, power grids and district heating networks may differ on a local level and will, therefore, need to be designed from a local perspective as well. Alliander plays a key role in this, together with local councils, provincial authorities and the national government. With our knowledge and skills, we are helping the Netherlands make the right choices in the energy transition.

We have opted for a strategic route consisting of four pillars in order to continue to fullfill our social mission today and in 2030.

  1. Excellent network management
    The absolute reason for our existence is to ensure that our energy networks remain among the most reliable in the world. Given the challenges that are coming at us, we have decided to do a number of things differently: we are going to improve our planning of where and when work is required on our networks, take a more forward-looking approach to investing in our networks, and do more in less time.
  2. Support for customers in making choices
    In the energy system for 2030, customers play a role in making better use of existing networks. We want to support customers in making choices that work for them as well as for the energy system as a whole. What this boils down to is that we want to make it attractive for customers to consume energy when supplies are plentiful, feed power back into the grid when supplies are low, and use the energy network as little as possible during times of peak load. This way, the available network capacity is used to the maximum degree, peak load is prevented as much as possible, and we can design the best possible energy system for the future.
  3. Investments in new open networks
    We have the ambition to be the owner and operator of various energy infrastructures in the Netherlands. To achieve that, we first want to become a player in new open networks, such as for heating and thermal. Only then will we be able to (help) shape a system integration.
  4. Digitalisation
    Digitalisation is an unprecedented enabler in operating our networks, and in preventing outages or troubleshooting them faster. It also enables us to fine tune our investments in the networks, gearing these to the actual condition of our networks. And so, we are embracing digitalisation to be able to better plan our work, speed up processes, make the work easier for technicians, serve customers better and faster, and better manage the energy flows in our networks.